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Privacy Policy

Last updated: August 28, 2026

Best Concrete Toronto ("we", "us" or "our") operates bestconcretetoronto.ca. This policy explains what personal information we collect when you contact us about concrete work in Toronto and the Greater Toronto Area, how we use it, and the choices you have. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect information you give us directly, which typically includes:

  • Your name and contact details, including phone number and email address
  • The address or neighbourhood where the concrete work is needed
  • Details about the job, such as service type, approximate size and current condition
  • Photographs you choose to send us of the concrete surface
  • Records of our correspondence with you, including quotes and scheduling

We also collect limited technical information automatically when you browse the site, such as pages visited and general location derived from your IP address, through standard analytics.

2. How We Use Your Information

We use the information you provide to:

  • Prepare and send you a written quote at our published rates
  • Schedule site visits and carry out the concrete work you book
  • Answer questions and provide support during and after a project
  • Administer our 2-year workmanship warranty
  • Meet legal, insurance and WSIB record-keeping obligations
  • Improve our services and this website

We do not send marketing email unless you have asked us to, and you can opt out at any time by replying to any message or emailing info@bestconcretetoronto.ca.

3. Sharing Your Information

We do not sell your personal information. We share it only where necessary to deliver the service, specifically with:

  • Subcontractors and suppliers working on your specific project
  • Our lead-capture and email service providers, which process quote requests submitted through the contact form on this site
  • Professional advisors such as accountants, insurers and legal counsel
  • Government or regulatory authorities where we are legally required to do so

4. Contact Form Submissions

Quote requests submitted through this website are processed by a third-party lead-capture service and delivered to us by email. The information transmitted is limited to the fields you complete plus the page you submitted from. A hidden anti-spam field is included in the form and is never populated by legitimate users.

5. Cookies and Analytics

This site may use cookies and similar technologies to understand how visitors use the pages so we can improve them. You can set your browser to refuse cookies or to alert you when they are being sent. Refusing cookies does not prevent you from using the site or contacting us.

6. Data Security and Retention

We take reasonable technical and organisational measures to protect the information you give us against loss, misuse and unauthorised access. We keep project records for as long as we need them to administer the warranty and to satisfy tax, insurance and legal requirements, after which they are securely deleted or destroyed.

7. Your Rights

Under PIPEDA you have the right to:

  • Ask what personal information we hold about you and request access to it
  • Ask us to correct information that is inaccurate or incomplete
  • Withdraw consent to our use of your information, subject to legal limits
  • Request deletion of your information where we are not required to retain it
  • Opt out of any marketing communications

To exercise any of these rights, email info@bestconcretetoronto.ca or call (647) 800-3688.

This site may link to third-party websites, including map services. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

9. Changes to This Policy

We may update this policy from time to time. The revised version takes effect when it is posted on this page, and the "last updated" date above will change accordingly.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information:

call